Refund policy

 

REFUND & REPLACEMENT POLICY 

Please notify us if via email if an oil or product is damaged, spilled, or broken in transit and we will send a replacement if it fits the following criteria:

a. Product was broken/damaged in transit due to our packaging, such as a broken cap, a spill, or a shattered jar. Pictures must be sent in email requesting refund or replacement. We will not send a refund or replacement without this.

b. Product that was ordered is missing from order due to wrong fulfillment or you received the wrong item, such as a Saint medal or oil size.

c. Items were sent to the wrong address & CWA was alerted of the address change within 5 days of purchase date.

d. Items are missing/not delivered and unable to be located via USPS and CWA is alerted of this within 30 days of shipment date.

Please include a picture of the damage & the order number when emailing. We can not replace vintage items such as veils, as they are one of a kind. If you are interested in a refund, we offer the following policy for non-replaceable items:

a. Product was broken/damaged in transit due to our packaging, such as a spill, a stain, or a rip. Any damage that occurred in transit other than a spill, stain, or rip that is not due to the product's packaging, but mishandling of the item by the postal service are not considered in this policy.

b. Items were sent to the wrong address & CWA was alerted of the address change within 5 days of purchase date. 

All other refunds are on a case-by-case basis and must be requested within 15 business days of receiving the order. All other refunds past this time will be rejected due to the nature of the items in our store.